Analytics and Insights Lead (CX)

Join a purpose-led company dedicated to making a global impact through eco-friendly products and sanitation projects. As the Analytics & Insights Lead, you will transform customer data into actionable insights to support strategic decision-making and drive business growth.

Location: Australia

Responsibilities

• Transform raw customer data and feedback into actionable insights.
• Enable CX teams to access effective data for strategic decision-making.
• Drive data integrity and support operational excellence.
• Partner cross-functionally to shape data goals and targets.
• Manage data request intake and maintain accuracy of scorecards.
• Evaluate and integrate tech/AI tools into reporting frameworks.
• Establish governance processes and structured libraries for insights.

Requirements

• Strategic data storyteller and people coach.
• Ability to translate complex data into compelling narratives.
• Experience in coaching and stakeholder alignment.
• Highly organized with a focus on data frameworks and compliance.
• Advocate for continuous improvement and evidence-backed recommendations.

Benefits

• Competitive, market-informed salaries.
• Support towards healthcare globally.
• Generous paid leave.
• Learning and development opportunities.
• Free toilet paper.

Additional Information

• Company is a certified B Corp™ with high social and environmental impact.
• Encourages diversity and welcomes applicants from underrepresented groups.
• Originally posted on Himalayas.