Account Manager, Croatia

The role of Account Manager at RateHawk involves maintaining and developing client relationships, expanding market presence, and collaborating with sales teams within the travel industry. It is a remote position open to candidates in Zagreb, Croatia.

Location: Zagreb, Croatia

Responsibilities

• Expand and consolidate presence in the assigned territory
• Maintain and develop relationships with signed partners (tour operators, travel agencies, travel management companies, OTAs) to increase their performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Follow-up with existing and new partners to provide system training
• Position the brand within the travel trade through ongoing product presentations and networking events
• Address incident issues, ensuring partners support
• Payments control: oversee and ensure accuracy in transaction processing
• Spend approximately 30% of working time on business trips, including meetings with clients, industry events, and other business-related events
• Provide market & competitive environment analysis
• Provide regular comprehensive reporting through CRM and internal systems
• Maximize and develop API deals with the potential and existing partners

Requirements

• Minimum of 2 years of successful experience in account management or business development of B2B companies within the travel industry
• In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
• Fluent in Croatian and English
• Up to 30% of travel time may be required
• Used to data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence
• Competence in API technology deals is a plus

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation