Account Manager (Asian Market)

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies worldwide to deliver secure customer and technical support. They are looking for an Account Manager to manage key client relationships, work closely with leadership, and ensure high-quality support and client satisfaction.

Location: Remote (Global)

Responsibilities

• Take part in new client integrations and manage one or several accounts simultaneously
• Act as the main point of contact between clients and internal support teams
• Ensure support processes meet agreed KPIs, SLAs, QA standard
• Monitor service quality, team discipline, and performance via internal and external QA tools
• Analyze key metrics, prepare reports, and identify areas for improvement
• Gather client feedback and translate it into actionable improvements for internal teams
• Work closely with internal teams to ensure seamless service delivery
• Maintain internal product and process documentation
• Support hiring, onboarding, and professional growth of team members
• Take a leadership role within projects and contribute to long-term client success

Requirements

• Fluency in English (C1–C2)
• 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry
• Solid understanding of B2B client management and customer support operations
• Excellent communication, presentation, negotiation, and conflict-resolution skills
• Strong analytical and problem-solving mindset with a strategic approach to account growth
• Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
• Passion for people, technology, and continuous improvement

Benefits

• Providing services during business hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements