Virtual Receptionist (English/Spanish)

Rivas & Associates is a mission-driven law firm focused on delivering top-tier legal services with compassion, clarity, and respect. They are seeking passionate professionals to join their collaborative, fast-paced environment where work has purpose and ideas matter.

Location: Colombia

Responsibilities

• Answer All Incoming Calls: Serve as the primary point of contact by professionally answering all incoming phone calls, efficiently routing inquiries to the appropriate departments within the firm.
• Efficient Communication: Ensure seamless communication by transferring calls to designated departments based on the nature of the inquiry.
• Respond to Text Messages: Respond to incoming text messages in a timely and professional manner, addressing inquiries or directing clients to the appropriate resources.
• Client Support: Provide client support for cases, addressing inquiries via phone calls, text messages, or in-person interactions regarding post-filing updates and concerns.

Requirements

• Excellent communication skills, both verbal and written.
• Professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time efficiently.
• Previous experience in a receptionist or customer service role is preferred.
• Proficiency in using phone systems and basic computer applications.
• Bilingual, fluent in Spanish and English