VA Team Lead Philippines Remote

Magic is a leading modern outsourcing platform connecting SMBs with high-quality remote workers, including virtual assistants and SDRs. Backed by top venture capitalists and with roots in Silicon Valley, it leverages AI technology and training to empower its workforce.

Location: Remote (Asia and US time zones)

Salary: PHP 456,000–PHP 624,000

Responsibilities

• Manage 15–20 virtual assistants across multiple clients.
• Run daily stand-ups and coach EAs in real-time.
• Build and execute personalized development plans for each team member.
• Track performance metrics including response times, client satisfaction, and quality scores.
• Support client onboarding calls and follow SOPs during account transitions.
• Monitor performance across platforms like HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse.
• Flag billing discrepancies and coordinate with billing team.
• Maintain accurate records on team and client activity.

Requirements

• 2+ years of hands-on VA or EA experience with international clients.
• 1+ years of client success, B2B relationship management, and team coordination experience.
• Comfortable operating across 6+ platforms daily.
• Proficient in professional-level English.
• Proven track record completing strict programs or training.
• Full availability for overnight shift and 2-week intensive training with zero absences.

Benefits

• HMO coverage after 6 months.
• 12 vacation days + 10 sick days per year.
• 13th month pay.
• SSS, PhilHealth, PAG-IBIG.
• Desktop computer provided + full IT support.
• Paid training.

Additional Information

• The first 2 weeks of training are intense, with specific schedule and performance requirements.
• Must commit exclusively to Magic during training and production.
• Must be comfortable with 6+ tools daily and strict training requirements.
• Overnight shift (9 PM – 6 AM, Monday–Friday) required during training and production.
• Minimum 2 years of VA or EA experience with international clients.