The Podcast Consultant | Account Manager (Full-Time Contract)

The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world-class shows. We're growing fast, our model is evolving, and we're building the systems and team to match.

Location: Remote with fluency in English and ability to work in a U.S. timezone

Salary: $50,000-60,000

Responsibilities

• You are the primary point of contact for your assigned clients.
• You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live.
• You make clients feel like partners, not just customers getting a service.
• You sit between clients and the production team, translating concerns in both directions.
• When clients have production issues, you route them to the production team and maintain communication with the client.
• When production flags a submission error, you reach the client with specific, actionable guidance.
• You track and flag at-risk situations before they become churn, whether it's missed episodes, late payments, complaints, or just a gut feeling that something's off.
• You submit a weekly KPI report to leadership covering active clients, at-risk accounts, touchpoint recency, and monthly call completion.
• Every touchpoint, concern, call, and incident is documented.
• You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters.

Requirements

• 2+ years in account management, client success, business development, or a client-facing role.
• Exceptional written and verbal communication. You write clearly, you follow up, and you don't let things fall through the cracks.
• Highly organized and self-directed. You manage your own calendar, your own follow-ups, and your own accountability without being managed.
• Comfortable with ambiguity. You'll be handed a playbook, but you'll also help refine it.