Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe)

A technical role focused on onboarding, supporting, and advocating for MapTiler’s enterprise clients and open-source community, involving public speaking, content creation, and technical advisory.

Location: Remote in Europe

Salary: 20-33€/hour plus annual bonus

Responsibilities

• Technical Onboarding & Advisory: Guide strategic B2B clients through architecture design and product adoption.
• Value-Driven Growth: Help clients unlock advanced features and drive retention.
• Community Advocacy: Represent MapTiler at global developer events and conferences, including live demos and presentations.
• Technical Content Creation: Produce tutorials, videos, and screencasts for website and YouTube.
• Digital Engagement: Participate in developer spaces to assist creators and answer questions.
• Feedback Loop: Gather technical feedback from clients and community to influence product roadmap.
• Proactive Account Health & Retention: Monitor client usage and health metrics to mitigate churn risks.

Requirements

• Solid experience in software development, deploying web/mobile applications.
• Embraces AI tools like GitHub Copilot, LLMs, dev agents.
• Energetic, empathetic communicator capable of explaining complex topics to diverse audiences.
• Enjoys public speaking and creating technical content, comfortable on camera.
• Long-term developer ecosystem mindset, loves enabling developer success.
• Experience with client tracking tools (HubSpot/Zendesk) and GitHub.
• Practical experience with agile methodologies (Scrum, Kanban).
• Fluent English (C1+).

Benefits

• Competitive pay (20-33€/hour) & annual bonus.
• Work resources including LCD monitor and laptop.
• Flexible hours for work-life balance.
• Remote work from anywhere in Europe or at hubs in Brno or Unterägeri.
• Opportunity to collaborate with global brands and open-source projects.
• Support for continuous learning, conferences, and personal branding.
• Friendly team and regular team events.

Additional Information

• Position based remotely in Europe, with optional hubs in Brno or Unterägeri.
• Deep involvement in developer and open-source communities.
• Role includes public speaking, content creation, technical advising, and community engagement.