User Researcher

Wealth Wizards is seeking a User Researcher to understand user needs and ensure their needs are central to product development, contributing to a team that values research craft.

Location: UK

Salary: £43k–£60k/yr

Responsibilities

• Conduct qualitative and quantitative research across the product portfolio - user interviews, usability testing, surveys, and other appropriate methods.
• Support teams with their research needs across different product areas, adapting to shifting priorities as the business requires.
• Maintain methodological rigour across whatever method you're using, ensuring research is free from bias and produces evidence that holds up to scrutiny - including in a regulated financial services context.
• Feed findings back into our central research repository, helping build a shared, searchable knowledge base that grows in value over time.
• Support the operational side of research - creating and maintaining test scripts, keeping Dovetail well-organised, and helping evolve the tooling and practices the wider team relies on.
• Help democratise research by supporting colleagues across the business to run their own studies - whether that's surveys, interviews, or interpreting findings - in a way that's methodologically sound.
• Communicate findings clearly and confidently, making research accessible to audiences who aren't researchers themselves, including senior stakeholders.
• Contribute to a culture of openness, curiosity, and continuous improvement within the design team and the wider organisation.

Requirements

• Solid, demonstrable research skills across both qualitative and quantitative methods.
• Genuine curiosity - someone who wants to understand the "why" behind user behaviour and business decisions.
• Strong communication skills, with the ability to articulate findings clearly and make research land with non-research audiences.
• Confidence working with and presenting to stakeholders at all levels, including senior colleagues. This is a regulated financial services environment, and the ability to navigate those conversations with credibility matters.
• A collaborative mindset, comfortable working alongside designers, product managers, and engineers.
• A genuine interest in improving people's financial wellbeing.

Benefits

• Flexible working
• We prioritise a sustainable work/life balance
• We have a collaborative learning culture that promotes psychological safety
• 25 days annual leave plus every bank holiday
• Company pension (up to 10% employer contribution)
• Company performance based Bonus scheme
• Paid day off to celebrate your birthday
• Additional holiday purchase (up to 5 days per year)
• Additional holidays for length of service (up to 3 days)
• Private medical insurance
• Dental and health cash plans
• Enhanced parental leave and pay
• Discounts on gym membership and health screening
• Employee assistance programme
• Life assurance of 4x basic salary
• £500 pension advice per year
• 6 paid days per year for self development
• £500 individual training budget per year
• Professional memberships funded
• Salary sacrifice car scheme
• Cycle, Home & Tech scheme

Additional Information

• Candidates must be currently located in the UK and possess full rights to work in the UK. Unfortunately, we are unable to provide sponsorship or consider applications from individuals outside of the UK for this role.