Training Specialist

The company Playlist is building a platform for intentional living, connecting people with experiences in fitness, wellness, and beyond. They aim to foster meaningful, real-world connections through technology.

Location: Chicago, United States

Salary: $52,125 to $64,900 in the United States

Responsibilities

• Design scalable training programs supporting business goals, customer outcomes, and internal enablement
• Develop customer onboarding programs and on-camera instructional videos to accelerate time to value
• Facilitate virtual training sessions and webinars for customers and internal teams
• Partner with cross-functional stakeholders to assess needs and coordinate new learning resources
• Keep training content aligned with product updates, customer workflows, and evolving priorities
• Pilot new training approaches to expand reach and improve learner engagement
• Use feedback, participation data, completion rates, and performance metrics to evaluate effectiveness and refine content
• Maintain training materials to ensure they stay accurate, current, and easy to use

Requirements

• 5+ years of customer service, customer success, or training experience in a SaaS business
• 2+ years of experience creating and delivering training, onboarding, or certification programs
• 2+ years of experience using a Learning Management System (LMS) to design, create, and deliver training programs
• Familiarity with Intellum is a plus
• Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices
• Strong written and verbal communication skills, including presenting to live and virtual audiences
• Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics
• Knowledge of adult learning principles, instructional design methodologies, and best practices for virtual learning
• Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds.