Patient Advocate

The Patient Advocate position supports patients through live chat, phone, and email, managing medical billing processes and addressing billing issues to improve healthcare billing experiences.

Location: Remote

Salary: $19.47–$21.64/hr

Responsibilities

• Manage 60-80 patient calls regarding medical bills
• Handle patient questions via Cedar platform through chat, phone, and outbound calls
• Escalate issues to healthcare providers
• Lead payment posting and follow up on defaulted payments
• Follow up with insurance and third parties
• Meet team and individual satisfaction and collection metrics

Requirements

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance, or healthcare experience
• Experience with electronic medical record systems (Athena, eClinicalWorks, Medik, CareVoyant, Nextgen, Epic)
• Proficiency in Google Suite
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self-motivated with attention to detail
• Empathy and passion for customer service
• Problem solving and critical thinking skills
• Open to ambiguity and change
• Flexibility with schedule

Benefits

• Hourly rate: $19.47 - $21.64
• Competitive benefits and wellness package
• Unlimited PTO
• 16 weeks paid parental leave with health benefits
• Diversity initiatives and employee resource groups
• Competitive pay, equity (for qualifying roles), and health benefits
• Cedar matches 100% of 401(k) contributions up to 3%
• Mentorship, coaching, and learning resources

Additional Information

• This is a fully remote position requiring access to a private space