DataBankCustomer Support

Technical Support Engineer 2

Not specifiedPosted yesterday

The Technical Support Engineer 2 at DataBank Holdings Ltd. is a technical role within the Managed Services department, focusing on system management, troubleshooting, and support across Windows, Linux, Cloud, Application, and Network environments in a multi-data center setting.

Location: Not specified

Responsibilities

Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
Perform maintenance activities within the VMware platform
Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus
Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat- prevention settings
Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
Troubleshoot network issues related to routing, firewalls and Load Balancers
Helping create and maintain team standards, policies and procedures
Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
Provide technical assistance to DataBank’s customers for the support and management of Windows and Linux Servers
Assist with deployment and maintenance of diverse client systems including Windows and Linux systems
Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes
Identify and implement efficiencies to daily processes and procedures
Responsibilities will include participation in an "on call" rotation and provide after-hours availability
May perform other duties and responsibilities that management deems necessary from time to time.

Requirements

5+ years of experience required in the Information Technology field
3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
Experience supporting Microsoft products including SharePoint, Office365 and SCCM
Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
3 + years of experience with Microsoft SQL and Microsoft IIS services
Scripting experience with Python, PHP or PowerShell is required
Experience with MySQL, Apache and Cold Fusion
Fundamental Backup and Patching knowledge
Excellent troubleshooting, problem-solving and organizational skills
Superior customer service skills
Project management oriented with ability to lead project planning through implementation
Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
Detail orientation, and the ability to record, organize, and communicate
Ability to work flexible schedules when required
Ability to multitask and appropriately prioritize duties
A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams
Occasional travel may be required
Experience with Ansible a plus