Telecaller - Malayalam (E)

Lokal is a company focused on connecting Tier-2/3+ India to knowledge, opportunities, tools, and experts through a family of focused apps across categories like edutainment, matrimonial, agri consulting, local jobs, social community, emotional well-being, astrology, and advisory services. They aim to provide local-language internet access and deep Bharat insights using AI, with a mission to change lives through access.

Location: Work from home

Responsibilities

• Make outbound calls to potential and existing Wellness Buddies to introduce Eaze and its opportunities.
• Identify, screen, and onboard suitable Wellness Buddies who align with platform guidelines and quality standards.
• Follow up on leads generated through sourcing channels, referrals, campaigns, and internal databases.
• Build and maintain strong relationships with Wellness Buddies throughout their journey on the platform.
• Educate Wellness Buddies about platform features, policies, onboarding requirements, and engagement best practices.
• Train and guide newly onboarded Wellness Buddies to ensure successful activation and platform readiness.
• Provide timely assistance and resolve onboarding or operational queries.
• Maintain accurate records of interactions, onboarding status, and daily activities in internal systems.
• Achieve daily, weekly, and monthly onboarding, activation, and engagement targets.
• Coordinate with internal teams to ensure smooth onboarding, retention, and community growth.
• Monitor Wellness Buddy engagement and proactively support retention initiatives.
• Stay updated on platform updates, operational processes, and community guidelines.
• Gather feedback from Wellness Buddies and share insights with relevant stakeholders to improve onboarding and engagement processes.

Requirements

• Bachelor's degree in any discipline.
• Proven experience in Telecalling, Telesales, Customer Support, Business Development, Recruitment, Community Operations, or Onboarding roles.
• Excellent verbal communication skills in Malayalan and English (must be fluent in reading, writing, and speaking).
• Strong persuasion, negotiation, and relationship-building abilities.
• Comfortable handling objections, follow-ups, and candidate engagement conversations.
• Basic knowledge of CRM tools, MS Excel, Google Sheets, and computer operations.
• Ability to work independently in a target-driven environment.
• Strong empathy, active listening skills, and a people-centric approach.
• Prior experience in creator onboarding, community management, recruitment, counselling support platforms, or service partner acquisition will be an added advantage.

Benefits

• Work from the comfort of your home.
• Opportunity to be part of a fast-growing consumer internet startup.
• Meaningful work that helps create positive emotional experiences for users.
• Dynamic and collaborative work environment.
• Career growth opportunities in operations, community management, and business functions.
• Performance-driven rewards and incentives.