Services Sales Solutions Senior Manager/ Director - Public Sector

Salesforce is the #1 AI CRM focused on customer success, innovation, and transforming the workforce through AI. The company seeks passionate Trailblazers to drive business betterment and AI-driven transformation.

Location: Canada

Salary: CAD 165.8k–CAD 240.4k

Responsibilities

• Act as a trusted advisor to executive-level customers, developing narratives that articulate the execution plan and timeline of the transformation program.
• Prescriptively shape large, complex, and transformational engagements, moving beyond stated requirements to recommend the right path for customer success.
• Ensure business value is defined and realized by translating executive-level customer objectives into clear, executable implementation plans.
• Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion.
• Execute Phase 0 Frameworks: Conduct and execute strategic Phase 0 engagements for critical opportunities and complex or at-risk accounts to accelerate pipeline velocity and protect customer investments.
• Partner closely with Account Partners to structure the deal’s financial strategy and implementation roadmap, and then co-presenting the value and strategic outcomes directly to the client.
• Partner with Services Sales Solution Architects, Business Strategists and other relevant roles, as necessary, on comprehensive pre-sales discovery workshops, engaging functional stakeholders to understand the complete business challenge and desired outcomes.
• Orchestrate Cross-Functional Collaboration: Serve as the strategic connective tissue between Sales, Architecture, and Leadership. Actively run cross-functional "Deal Clinics" to constructively stress-test strategies and reduce late-stage stalled deals.
• Build Scalable, Reusable Assets: Focus strictly on high-impact asset creation over high-volume deck production ; build reusable, scalable pre-sales tools, methodologies and customer stories that enable Account Partners to effectively self-serve.
• Contribute to high client satisfaction by ensuring the solutions you shape are set up for delivery success and align tightly with customer objectives.
• Drive Strategic Account Health: Define customer objectives, mitigate delivery risks , and actively apply a disciplined Go/No-Go (GNG) process to ensure we enter the right deals, the right way.
• Embed Innovation & AI: Adopt an AI-first framework. Integrate AI-powered tools to scale velocity and quality.
• Drive Pipeline & Bookings Impact: Measure success by your direct contribution toward regional revenue targets, specifically tracking pipeline generation and deal-win ratios accelerated through strategic pre-sales engagements.
• Account Partner Alignment & Feedback: Actively participate in formalized GTM cadences and maintain strong satisfaction metrics driven by structured Account Partner (AP) feedback loops.
• Champion AI & Brand Transformation: Lead the organization's "Innovation-First" approach by operationalizing AI tooling and leading customer evolution into Agentic Enterprises.
• Eminence & Industry Recognition: Cultivate thought leadership by documenting high-fidelity, externally approved transformation stories to secure flagship Dreamforce features and win prestigious industry awards.

Requirements

• Minimum Experience: 10+ years’ experience delivering enterprise-level consulting services, with 7+ years focused on the Salesforce platform.
• Project Leadership: 7+ years of deep enterprise-level project or program experience (SaaS preferred), utilized to inform accurate scoping and estimation.
• Pre-Sales Leadership: Demonstrable experience leading the end-to-end discovery, solutioning, estimating, and SOW-creation process for multi-cloud, transformational programs.
• Sales Collaboration: Active involvement in supporting the sale of professional services, including leading proposal development and presenting to C-level executives.
• Go-to-Market Support: Experience leading strategic scoping, proposal development, RFP responses, and executive-level presentations.
• Platform Expertise: Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
• Ideal Certifications: Salesforce Platform Administrator, Salesforce Sales Cloud Consultant, Agentforce Specialist, and Salesforce Service Cloud certifications are strongly preferred.
• Executive Presence: Extremely strong written and verbal communication skills, with a proven ability to build advisory relationships and establish credibility with executives.
• Facilitation Skills: Demonstrated ability to influence a group audience, facilitate complex solutioning workshops, and lead executive-level discussions regarding roadmap and scope.
• Analytical Skills: Excellent analytical, problem-solving, and conflict-resolution skills; adept at mediating conflict and fostering healthy dialogue during negotiation.
• Business Acumen: A delivery-informed mindset with a deep understanding of cloud-based technologies and the ability to translate ambiguous business requirements into tangible, scoped solutions.
• Commercial Acumen: Proficiency in deal architecture and pricing levers; demonstrated ability to manage discounting and lead commercial negotiations to maximize deal profitability.
• Leadership: Proven ability to lead and mentor cross-functional teams and individuals, exercising discretion and latitude in reaching critical goals.
• Logistics: Ability to travel will be required and varies based on client needs.
• Education: Degree or equivalent relevant experience required (e.g., military experience, volunteer roles, work experience, etc.)