Tele Caller - Tamil

Lokal is a company focused on connecting Tier-2/3+ India to knowledge, opportunities, tools, and experts through a family of focused apps in regional languages, using local-language internet, deep Bharat insight, and AI. They operate multiple apps across categories like edutainment, matrimonial, agri consulting, local jobs, social community, emotional well-being, astrology, and advisory services.

Location: Remote (India)

Responsibilities

• Make outbound calls to potential and existing hosts/partners.
• Onboard and train new hosts as per platform guidelines.
• Assist users with profile completion, onboarding steps, and activation.
• Follow up on pending onboarding and verification activities.
• Engage with existing hosts to improve platform activity and retention.
• Contact inactive users and work towards reactivation.
• Educate hosts about platform features, policies, incentives, and opportunities.
• Resolve basic host concerns and coordinate escalations with internal teams.
• Maintain detailed records of calls, follow-ups, onboarding status, and escalations.
• Achieve daily/weekly/monthly operational and productivity targets.
• Ensure professional communication and positive host experience during interactions.
• Stay updated with platform processes, operational changes, and promotional activities.

Requirements

• Bachelor’s degree preferred.
• Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role.
• Excellent verbal communication skills in Kannada/Telugu/Malayalam/Tamil/Hindi (Read, Write & Speak preferred).
• Strong listening, persuasion, and objection-handling skills.
• Ability to handle repetitive follow-ups and target-based work environments.
• Comfortable handling host rejection and difficult conversations professionally.
• Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel.
• Ability to work independently in a remote setup.
• Positive attitude and ability to work collaboratively within teams.