Technical Support Specialist – Brazil – Remote

Support role providing customer support and technical troubleshooting for WhatsApp API-related issues, working closely with support teams and clients in a remote, global environment.

Location: Remote (worldwide)

Salary: $20k–$25k/yr

Responsibilities

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
• Collaborate with L2 support teams to identify and implement effective solutions.
• Troubleshoot WhatsApp API-related issues and resolve technical problems.
• Guide partners and clients in navigating the WhatsApp Business ecosystem.
• Communicate with WhatsApp / Meta representatives.
• Work closely with LATAM onboarding and commercial teams.

Requirements

• 3-4 years in support / technical support roles.
• Comp Sci, Science, Technology or related degree.
• Interested in moving into a more challenging support position.

Benefits

• Work from anywhere in the world with full remote flexibility.
• Join a dynamic, innovative team.
• Opportunities to learn and grow.
• Competitive salary package.

Additional Information

• This is a contract-based position.
• Applicants from anywhere in the world are welcome.
• Provide application and CV in English.
• Do not use AI to write your cover letter.