Help Desk IT Support Specialist

Umpisa Inc. is a technology services company in the Philippines focusing on digital transformation, software development, and venture building, offering careers in software and product development, emerging technologies, and more.

Location: Remote (Philippines)

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues
• Quickly respond to support requests via ticketing system, email, chat, or phone
• Troubleshoot and resolve common IT issues (PCs, laptops, printers, applications, connectivity, etc.)
• Escalate complex issues to appropriate teams when necessary
• Document issues, resolutions, and procedures clearly and accurately
• Assist with user account setup, access management, and basic system administration
• Ensure timely and professional communication with end users
• Follow IT policies, security standards, and best practices

Requirements

• 2-5 years of IT support experience
• Intermediate knowledge of Windows OS (and/or macOS)
• Microsoft 365 / Office applications
• Basic networking and troubleshooting
• Strong problem-solving and communication skills
• Customer-oriented mindset with attention to detail
• Ability to work independently and manage multiple support requests

Benefits

• Remote work setup
• Shift schedule: Mid-Shift from 3:00PM onwards
• Shift flexibility may be considered in the future based on performance and team needs