Strategic Account Manager

Fullpath is a growing tech company in the automotive space focused on creating AI-powered, data-driven solutions for dealerships. They value curious, creative, and collaborative individuals who aim to disrupt the industry with innovative technologies.

Location: Remote (US)

Salary: $100,000–$110,000/yr base, up to $152,000 OTE (base + variable)

Responsibilities

• Build and maintain executive-level relationships with key stakeholders, ensuring client satisfaction and long-term partnerships.
• Develop and execute strategic account plans to drive adoption and meet client goals.
• Manage escalations, troubleshoot challenges, and provide strategic solutions to enhance client retention.
• May manage a small team of Customer Success Managers, providing training and support.
• Coordinate and oversee professional services projects, ensuring timely delivery.
• Represent the CSM team in meetings, contributing to process improvements.
• Use market insights to inform product development and identify growth opportunities.
• Monitor and analyze account performance metrics, mitigate risks, and identify expansion opportunities.

Requirements

• 5+ years of experience in Customer Success, Sales, or Account Management in B2B SaaS or automotive tech.
• Current certifications in Google Ads (Display, Search), Google Analytics (GA4), and PMAX, or ability to obtain within 30 days.
• Proven track record in customer retention, relationship building, and strategic planning.
• Strong leadership skills with experience mentoring teams.
• Excellent communication and presentation skills, comfortable with C-suite stakeholders.
• Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel up to 25% within the U.S., with a valid driver’s license.
• Legal authorization to work in the U.S. without sponsorship.
• Ability to perform extensive computer work and sit for long periods.
• Ability to work from a home office and maintain productivity.
• Reliable attendance and punctuality.

Benefits

• Medical, Dental, Vision, Disability, Life/AD&D, EAP.
• 15 vacation days, 80 sick hours, 12 paid holidays, paid parental leave, 401k.
• Flexible, family-friendly environment.
• Opportunities for learning, growth, and ownership.
• Work in a culture built on feedback, initiative, and mutual success.

Additional Information

• Annual base salary: $100,000–$110,000, with on-target earnings up to $152,000.
• Fullpath is open to offering higher salaries for highly qualified candidates.
• Benefits include comprehensive health coverage, paid time off, and retirement options.
• Remote position with preference for hybrid work in Burlington, VT / Detroit, MI / Teaneck, NJ.