Senior Sales Engineer

Glia is the leading AI customer service solution for banks and credit unions, providing a platform that unifies AI and human agents across voice and digital conversations. The company is valued at over $1 billion, powers over 700 financial institutions, and is recognized for employee satisfaction.

Location: Remote (US)

Responsibilities

• Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners.
• Serve as a subject matter expert in API data integrations and across the Glia product suite.
• Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
• Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
• Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders at banks, credit unions, and financial services organizations.
• Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives.
• Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions.
• Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
• Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set.

Requirements

• 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role.
• Hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly.
• Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).
• Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles.
• Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX).
• Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers.
• Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence.
• Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities).

Benefits

• Stock options and competitive salary
• Professional development support (trainings, courses, conferences, books, etc.)
• Access to all the latest tools and equipment you'll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Diversity: 25 countries represented