Senior Product Manager, Onboarding Experience

WEX is transforming customer engagement through digital experiences, focusing on creating seamless onboarding solutions with AI-powered capabilities. The role involves leading platform strategy and roadmap execution for the Client Hub onboarding platform, influencing cross-functional teams, and shaping future innovations.

Location: United States

Salary: $125,300.00 - $154,100.00

Responsibilities

• Own and execute the product roadmap for the Client Hub onboarding platform.
• Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
• Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
• Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
• Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
• Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
• Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
• Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
• Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
• Contribute to long-term platform strategy and future onboarding experience innovation.

Requirements

• 6-10 years of Product Management experience.
• Proven success building and scaling 0-to-1 products or platforms.
• Experience with customer onboarding platforms, onboarding workflows, or agent experiences.
• Deep expertise in AI-native product management and execution.
• Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery.
• Strong roadmap ownership and execution capabilities.
• Experience influencing cross-functional stakeholders without direct authority.
• Experience working closely with Risk & Compliance organizations.
• Strong systems-thinking and strategic problem-solving abilities.
• Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks.
• Excellent communication, collaboration, and stakeholder management skills.
• Bachelor's degree or equivalent combination of education and experience.

Benefits

• Health, dental and vision insurances.
• Retirement savings plan.
• Paid time off.
• Health savings account.
• Flexible spending accounts.
• Life insurance.
• Disability insurance.
• Tuition reimbursement.