Sales Engineer

The Sales Engineer supports enterprise customers through onboarding and eProcurement integration, partnering with Sales and internal teams to design and implement scalable purchasing programs. This role involves translating customer requirements into solutions, supporting pre- and post-sales activities, and ensuring successful customer launches.

Location: Remote (US)

Responsibilities

• Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.
• Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.
• Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.
• Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.
• Communicate solution approach, requirements, and timelines to technical and non‑technical stakeholders.
• Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.
• Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.
• Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.
• Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

Requirements

• Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer‑facing role.
• Demonstrated project management experience with end‑to‑end ownership.
• Ability to translate technical concepts for non‑technical audiences and business requirements for technical teams.
• Proven ability to learn new systems, tools, and technical processes.
• Working knowledge of enterprise purchasing or procurement environments.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!