Remote Healthcare Engagement & Content Moderation – English 07/26

Seeking Remote Patient Engagement Specialists to support healthcare clients in dental services by monitoring and responding to patient digital interactions, ensuring professional, empathetic communication, and maintaining a safe digital environment.

Location: Remote

Responsibilities

• Monitor and respond to patient-facing digital interactions across social and online channels.
• Maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support.

Requirements

• Native English speaker.
• Schedule availability Monday – Friday, 3:00 PM – 7:00 PM PST, 10 hours weekly.
• Proficient in understanding and implementing escalation protocols.
• Strong written and verbal communication skills, with knowledge of HIPAA / PHI.
• Ability to handle diverse and potentially negative engagements.
• Experience in engagement moderation, conflict resolution, and fostering positive interactions.
• Prior experience with Sprout is a plus.
• Dedicated workspace with Windows 11 or later, 8 GB RAM, reliable internet, and security software.
• Willingness to install security software and enable 2FA.

Additional Information

• This role is with ModSquad, a remote company supporting over 50 languages in more than 90 countries.
• The role requires compliance with HIPAA / PHI regulations.
• The pay rate depends on various factors including role complexity and location.