Home-Based Sales Admin Assistant

A home-based sales admin assistant role supporting clients in the roofing industry, focusing on customer inquiries, sales documentation, and coordination to drive sales efficiency and customer satisfaction.

Location: Remote (Philippines)

Salary: PHP 40,000 - PHP 50,000

Responsibilities

• Assists the sales team with customer inquiries and provides expert product knowledge on roofing materials, installation techniques, and other roofing services.
• Prepares and maintains sales documents, including quotes, contracts, and invoices tailored to roofing projects.
• Coordinates and schedules appointments, roof inspections, site visits, and follow-ups with potential and existing clients.
• Maintains accurate records of sales leads, customer interactions, and project details in the CRM.
• Provides support in processing orders, tracking material deliveries, and ensuring timely completion of roofing projects.
• Liaises with roofing contractors, suppliers, and internal teams to facilitate smooth communication and workflow.
• Conducts market research to identify new sales opportunities and customer needs in the roofing industry.
• Assists in creating and maintaining promotional materials, sales presentations, and marketing campaigns specific to roofing products and services.
• Handles administrative tasks such as data entry, filing, and responding to emails and phone calls related to roofing inquiries.
• Provides excellent customer service, addressing client concerns about roofing products, warranties, and installation processes promptly and professionally.
• Performs other related tasks as needed to support the sales and operations teams.

Requirements

• Bachelor’s degree in marketing, communications, Business Administration, or any related field.
• 2-4 years of experience in a sales support or administrative role; experience in the construction or roofing industry is an advantage.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Familiarity with roofing terminology, materials, and processes is a plus.
• Ability to communicate effectively with clients, contractors, and internal teams.
• Customer-oriented and can adapt to and respond to diverse nationalities.
• Customer-focused mindset with a proactive approach to problem-solving.
• Familiarity with roofing industry-specific software (e.g., AccuLynx, JobNimbus, Roofr, EagleView, Exactimate).

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

Additional Information

• The role is full-time with a work shift from 8 AM to 5 PM CST, Monday through Friday, aligned with US working hours.
• The salary range is PHP 40,000 to PHP 50,000.
• The company is DCX, a leading BPO supporting growth-focused small and medium-sized businesses across the US, emphasizing growth and a people-centered culture.