Player Development Executive

DraftKings is seeking a Player Development Executive to grow and develop its VIP player base by driving revenue, building relationships, and enhancing customer experience in the gaming industry.

Location: Canada

Responsibilities

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offers solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

Requirements

• Bachelor’s degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Benefits

• We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

Additional Information

• DraftKings is a publicly traded company headquartered in Boston.
• As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. The company will guide applicants through the process if relevant.