Office Admin

TruBlue of Delmarva is seeking a Customer Care & Administrative Coordinator to provide exceptional customer service, support sales and office operations, and assist with marketing and administrative tasks in a remote, fast-paced environment.

Location: Remote

Salary: Not specified

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally and promptly.
• Respond quickly to web leads from Google, Thumbtack, and other marketing sources.
• Schedule estimates and service appointments using Housecall Pro.
• Confirm upcoming appointments and communicate schedule changes with customers.
• Conduct customer satisfaction follow-up calls after completed projects.
• Request Google reviews and maintain positive customer relationships.
• Follow up on outstanding estimates and assist in converting leads into booked jobs.
• Maintain accurate customer records and job notes within Housecall Pro.
• Assist with invoicing, collecting deposits, and tracking customer communications.
• Coordinate calendars for the owner and project managers.
• Support daily office operations and administrative tasks.
• Coordinate social media content and before-and-after project photos.
• Assist with email marketing campaigns and customer newsletters.
• Help maintain our online reputation by monitoring reviews and customer feedback.
• Organize digital files and maintain accurate records.
• Assist with purchasing office supplies and coordinating vendors when needed.
• Continuously improve administrative processes and workflows.
• Perform other administrative and customer service duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Comfortable multitasking in a fast-paced environment.
• Friendly, positive, and professional demeanor.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and Google Workspace.
• Experience with CRM or scheduling software (Housecall Pro experience is a plus but not required).

Benefits

• Competitive hourly pay.
• Flexible schedule.
• Paid training.
• Paid time off (eligible employees).
• Opportunities for advancement as the company grows.
• Supportive team environment.
• Remote position.
• Performance-based bonuses and incentives.

Additional Information

• The successful candidate will answer customer inquiries promptly and professionally.
• Respond to new leads within minutes whenever possible.
• Help keep our schedule organized and efficient.
• Deliver exceptional customer experiences.
• Maintain accurate records and follow-through on every customer interaction.
• Contribute to the continued growth of our company.