Occupancy Planner EMEA

JLL is seeking a Strategic Occupancy Consultant to manage workspace utilization, develop occupancy scenarios, and support clients in optimizing their real estate portfolios. The role involves strategic planning and technical occupancy expertise, primarily serving clients across the EMEA region.

Location: Remote – Birmingham, GBR, Bristol, GBR, Manchester, GBR, Nottinghamshire, GBR

Responsibilities

• Participate in business unit engagements addressing the future of work, return to office, portfolio optimization
• Serve as single point of contact for space questions: manage and resolve space requests
• Gather space requirements and scope based on customer needs, coordinating requirements across different business units
• Interact with client stakeholders at all levels, including executive leadership (CEO, CFO, CHRO, COO)
• Create blocking and stacking plans using Excel, AutoCAD, PowerPoint, and other presentation tools
• Develop migration strategies and scenario plans for client relocations
• Support strategic data collection processes and requirements gathering
• Create space optimization and restacking plans based on business needs
• Analyze supply/demand data and translate findings into actionable comparisons
• Collect business requirements and identify gaps within existing spaces
• Perform detailed demand analysis and capacity requirements with gap analysis
• Develop test-fits incorporating client programming and workplace guidelines
• Apply furniture standards and workplace design principles across projects
• Manage client relationships and deliver exceptional service
• Benchmark current spaces against other internal sites and utilise wider JLL research and data base to identify improvement opportunities related to space usage, and improvements client can make as part of the project
• Develop scenario and occupancy plans leveraging deep understanding of space supply and demand and utilising client database
• Act as Subject Matter Expert (SME) on workplace programs
• Use creative and analytical thinking to aggregate data from multiple sources and generate solution options for occupancy problems
• Ensure all seat assignments comply with regulations for personnel adjacency and deliver timely resolution of non-compliant assignments
• Prepare and update project status reports on actual versus projected seat demand at building level
• Interpret qualitative and quantitative research data and synthesize into meaningful and actionable results
• Participate in business unit engagements addressing the future of work, return to office, portfolio optimization
• Serve as single point of contact for space questions: manage and resolve space requests
• Gather space requirements and scope based on customer needs, coordinating requirements across different business units
• Interact with client stakeholders at all levels, including executive leadership (CEO, CFO, CHRO, COO).

Requirements

• Bachelor’s degree required, 6+ years’ related experience within occupancy planning, workplace strategy, architecture, consulting, corporate real estate, interior design, organizational development, communications or change management roles.
• Strong analytical ability to collect, analyse, and interpret complex data
• Working knowledge of desk-sharing concepts and methodologies
• Understanding of mobile or collaborative workplace design trends
• Proficiency in AutoCAD, PowerPoint, Excel and space planning software
• Preferred: Proficient in CAFM/IWMS database systems (FMS, Tririga, Archibus, or similar)
• Understanding of workplace design principles and furniture systems
• Experience with strategic scenario planning and migration planning
• Knowledge of space programming and test-fit development
• Excellent client management and communication skills
• Impeccable and concise communication and presentation skills, verbal and written
• Strong time management skills - demonstrated ability to meet deadlines
• Ability to work both independently and cooperatively in an agile environment, including virtual collaboration with remote colleagues
• Ability to seamlessly transition between strategic oversight and hands-on execution
• Energetic, creative, and willing to work hard in a fast-paced environment; enjoys variety and challenges of consulting work.