Network Monitoring Engineer

The Network Monitoring & Observability Engineer at Wifinity is responsible for proactively monitoring and improving the performance, availability, and reliability of Wifinity’s managed Wi-Fi and network infrastructure across multiple customer environments. The role focuses on network monitoring, alerting, incident response, and evolving into observability and AIOps capabilities.

Location: Remote

Responsibilities

• Maintain, configure, and enhance network monitoring platforms to enable faster and more accurate detection of issues.
• Monitor Wi-Fi and network infrastructure across multiple sites (Wi-Fi, LAN, WAN).
• Respond to alerts and identify performance issues proactively.
• Troubleshoot network faults and support rapid restoration of service.
• Analyze key performance metrics (AP health, client experience, latency, authentication).
• Perform root cause analysis and support resolution of recurring issues.
• Collaborate with internal engineering teams and external vendors.

Requirements

• Proactive and analytical network operations professional with troubleshooting skills.
• Customer-focused and outcome-driven.
• Comfortable working in a fast-paced operational environment.
• Interested in improving monitoring through automation and data use.
• Willing to learn and adopt AIOps and AI-assisted diagnostics.
• Strong troubleshooting and incident prioritisation skills.
• Experience in a NOC or 24x7 monitoring environment.
• Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog or similar).
• Understanding of Layer 2 / Layer 3 networking fundamentals.
• Familiarity with Wi-Fi technologies and platforms (e.g., Ruckus, Cambium, TP-Link).
• Understanding of authentication (e.g., RADIUS, captive portals).
• Basic scripting or automation experience (Python, PowerShell, APIs).

Benefits

• Competitive salary and benefits package.
• Annual Leave Buy & Sell Scheme.
• Remote first working environment.
• Flexible work/life balance.

Additional Information

• The role requires satisfactory completion of a basic level DBS check.
• Wifinity is committed to a positive, harassment-free environment.
• The role is remote, with a focus on network monitoring, alerting, and evolving into observability and AIOps.