Merchandising Operations Manager

Grove Collaborative is seeking a Merchandising Operations Manager to redesign and automate core merchandising processes, leveraging AI and automation tools to improve efficiency, accuracy, and workflow. The role involves hands-on building, process mapping, and change management in a retail/CPG environment.

Location: Remote (US) - specific states listed in the description.

Salary: $135,000-165,000

Responsibilities

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Requirements

• Real fluency in retail merchandising operations, not an adjacent function you've watched from a distance.
• You've mapped a broken process and redesigned it, not just diagnosed it.
• Basic technical acumen and a genuine willingness to build, no engineering background required.
• Comfortable working with a specialist team as a coaching resource, not a build team, and taking their guidance without handing off your job.
• You've run a pilot from scoping through adoption, and you know the gap between a demo and something people actually use.
• You care about the boring, durable stuff: documentation, SOPs, registries, training, the things that outlast the person who built them.
• You think in workflows and root causes, not tickets.
• You know the difference between a problem worth automating and one worth leaving alone.

Benefits

• Competitive benefits - medical, vision, dental.
• Equity - shared success is core to our mission.
• Flexible Paid Time Off - we care most about results.
• Free VIP membership and 50% employee discount.

Additional Information

• This position is remote for candidates in specific states listed.
• The role offers a salary range of $135,000-165,000, with additional incentives and equity.
• Grove Collaborative is a B Corp and Public Benefit Corporation, committed to sustainability and social impact.