Marketing Ops & Social Media Manager

Darkroom is a leading next-generation growth marketing firm that leverages AI and innovative strategies to redefine modern marketing agencies. Founded in 2017, it focuses on delivering measurable impact and outsized returns across various digital platforms, serving clients in e-commerce, media, and social commerce.

Location: Remote (US)

Responsibilities

• Own the marketing content calendar end-to-end, maintained at least 4 weeks ahead across all channels.
• Run the delivery motion for launches and announcements: every brand moment gets a plan, owners, dates, and assets tracked to publish.
• Get approvals across the team and leadership, flagging bottlenecks within 1 business day.
• Queue and publish all approved content on schedule across LinkedIn, YouTube, Instagram, TikTok, and X.
• Own X as a channel: repurpose LinkedIn and newsletter content the same week it publishes, adapted to the platform rather than copy-pasted.
• QA everything before it goes live: copy, assets, links, tagging, formatting.
• Keep our scheduling tools, asset libraries, and content archives organized and current.
• Own community engagement across Darkroom's social channels, responding to comments, DMs, and mentions in a voice that reflects our brand.
• Monitor social sentiment and surface relevant conversations, trends, or opportunities to the broader team.
• Track community health and report on what is generating real conversation versus noise.
• Maintain the creator CRM and keep it current weekly.
• Deploy the biweekly email newsletter: build the send in the ESP, QA, schedule, ship, and report performance.
• Own email list management: hygiene, segmentation, imports, compliance, and growth tracking.
• Support podcast production: guest scheduling, recording logistics, and publish coordination.
• Deploy PR moments: when Darkroom lands press (trade features, announcements, awards), run the distribution plan across channels, coordinate timing and assets, and track coverage.

Requirements

• 2 to 4 years in marketing operations, social media management, or marketing project management, ideally at an agency or fast-moving brand.
• Genuine fluency across social platforms and understanding of brand presence on LinkedIn, Instagram, X, TikTok.
• Proven project management skills: managing multi-stakeholder content or campaign calendars, chasing approvals, and shipping launches with hard dates.
• Strong writing instincts: answering DMs, adapting posts, flagging weak copy in QA.
• Deep comfort with Notion and modern scheduling tools.
• AI-native mindset and excitement to build workflows with AI.
• Highly organized, self-starter, managing workload independently.
• Calm under volume, able to handle busy launch weeks.

Benefits

• Unlimited PTO + Local holidays.
• Remote-First Culture with hybrid options for employees near New York or Lisbon HQs.
• Parental Leave: Flexible parental leave policies.
• Growth opportunities through an interdisciplinary model that broadens skills and influence.