Junior Contact Center Agent

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote position, responsible for providing roadside assistance, customer support, and technical issue resolution.

Location: Remote

Salary: €15,732–€17,805 per year (depending on experience)

Responsibilities

• Providing roadside assistance in a safe, professional, and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating internal databases with information about technical issues and discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

Requirements

• High school diploma or equivalent
• Native-level German or minimum C1 proficiency
• Fluent in English
• Availability to work in a shift-based schedule
• Previous experience in Customer Care or similar role (preferred)
• Familiarity with help desk software and remote support
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

Benefits

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your career path
• Collaborative work environment
• Multicultural teams
• Proactive support