Inside Sales Specialist

Furnished Quarters is seeking a detail-oriented, client-focused Inside Sales Specialist to support their Business Development and Key Account teams, managing inbound leads and guiding clients through the reservation process. The role involves converting inquiries into bookings, maintaining data accuracy, and ensuring a seamless client experience.

Location: Remote

Responsibilities

• Respond to inbound calls and online inquiries with a high-touch, service-driven approach
• Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences
• Guide clients through the full sales cycle, including lease negotiations and closing
• Build strong relationships through professional communication, active listening, and rapport-building
• Identify potential corporate opportunities and escalate to Business Development as appropriate
• Provide creative solutions when preferred inventory is unavailable
• Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems
• Track and manage all client interactions, including calls, emails, and follow-ups
• Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live
• Handle assigned leads and provide coverage for team members when needed
• Prepare, review, and manage lease documentation and reservation details
• Ensure all paperwork is complete, accurate, and aligned with operational requirements
• Coordinate reservation details to meet both client expectations and internal processes
• Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms
• Present appropriate housing options and maintain marketplace responsiveness
• Support weekend coverage on a rotating schedule
• Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders
• Communicate proactively regarding timelines, challenges, and workflow updates
• Participate in team meetings and contribute ideas to improve processes and client experience
• Embody Furnished Quarters’ core values in all interactions
• Complete required training and actively participate in performance reviews
• Continuously build knowledge of markets, inventory, and industry trends

Requirements

• Bachelor’s degree in Hospitality, Business, or related field preferred
• 2–3 years of sales experience in hospitality, real estate, or related industries
• Proven ability to meet or exceed sales targets
• Experience with CRM systems (Salesforce preferred) and property management tools (e.g., Oscar)
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• A collaborative, team-oriented mindset with strong interpersonal skills
• Multilingual skills are a plus

Benefits

• Medical, Dental, and Vision Insurance
• Life, Short- and Long-Term Disability Insurance
• Medical FSA and Commuter Benefits
• 401(k) with Company Match

Additional Information

• This is a full-time, remote position
• Requires rotational weekend coverage
• Involves frequent computer use and managing multiple systems simultaneously
• Requires the ability to sit, stand, and work at a computer for extended periods