Implementation Manager

Steer Health is an AI-native healthcare engagement platform serving numerous health organizations with products that improve patient experiences and reduce administrative burdens. The company is experiencing rapid growth and is looking for a skilled Technical Project Manager.

Location: United States

Responsibilities

• Own end-to-end implementation delivery for assigned clients, from kick-off through go-live and hypercare
• Lead technical integration workstreams including EHR connectivity, HL7/FHIR data exchange, and workflow configuration via Steer Studio and Mirth Connect
• Maintain detailed project plans, risk logs, and status reports; proactively surface and resolve blockers
• Serve as the primary point of contact for client stakeholders (IT, clinical operations, C-suite) throughout the implementation lifecycle
• Coordinate cross-functionally with Engineering, Product, and Customer Success to ensure seamless handoffs and issue resolution
• Manage 10+ concurrent implementations without letting quality slip
• Contribute to and maintain implementation playbooks, onboarding templates, and lessons-learned documentation
• Participate in weekly operating cadences with clear metrics, accountability, and issue resolution
• Track and report key implementation KPIs — time-to-go-live, adoption rates, integration success rates — to leadership weekly
• Travel to customer sites as needed to lead implementation workshops, executive stakeholder meetings, end-user training, and go-live support activities
• Serve as Steer's onsite implementation lead during key project milestones and customer launches
• Build trusted relationships with client stakeholders through both virtual and in-person engagement.

Requirements

• 5+ years of project management experience, with at least 3 years in healthcare technology or health IT
• Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent)
• Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth
• Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment
• Exceptional written and verbal communication skills; comfortable presenting to health system C-suite executives
• Track record managing multiple complex implementations simultaneously in a fast-paced environment
• Proficiency with project management platforms (Asana, Jira, or equivalent)
• Comfort with ambiguity and the pace of a high-growth startup
• Willingness and ability to travel throughout the United States (approximately 20-30%) to support customer onboarding, implementation, training, and go-live activities
• Comfortable facilitating onsite workshops, executive presentations, and stakeholder alignment sessions with healthcare leaders
• Ability to travel on short notice when required to support critical customer initiatives or launch activities

Benefits

• Competitive base salary commensurate with experience
• Full benefits package (medical, dental, vision)
• High-autonomy environment with direct access to executive leadership
• Structured operating cadence with clear goals, metrics, and career growth targets
• Work that touches 19M+ patients — the mission is real
• Flexible PTOs and Company holidays