Human Resources Specialist

We are seeking a detail-oriented and customer-focused HR Operations Specialist to join a dynamic HR team. This role is responsible for supporting a wide range of HR operations and employee inquiries while ensuring timely, accurate, and high-quality service delivery. The ideal candidate is resourceful, takes ownership of their work, communicates effectively, and thrives in a fast-paced environment.

Location: Remote (California Residents Only)

Salary: $25.00 - $29.00 per hour on W2

Responsibilities

• Review HRIS transactional process requests daily and weekly, approving or rejecting transactions based on established HR policies and procedures.
• Understand core HR policies and processes to ensure accurate, timely, and compliant transaction processing.
• Escalate complex transactional issues and policy-related questions to HR leadership when appropriate.
• Manage employee HR cases, calls, and chats involving benefits, compensation, wellness programs, leave of absence, payroll, performance management, and other HR-related inquiries.
• Collaborate with cross-functional HR teams including Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement, Eligibility, and Corporate Real Estate to resolve employee issues.
• Deliver exceptional customer service by managing cases with accuracy, attention to detail, and professionalism while enhancing the employee experience.
• Identify trends in employee inquiries and partner with leadership on process improvements or escalations.
• Serve as a trusted HR resource while ensuring compliance with organizational policies and service standards.

Requirements

• Resourceful and self-sufficient with the ability to work independently and efficiently.
• Demonstrates strong ownership, accountability, and a growth mindset by learning quickly and embracing feedback.
• Excellent verbal and written communication skills with a customer-first approach.
• Strong understanding of HR processes, policies, and employee support functions.
• Experience handling HR service requests or HR operations in a shared services or HR support environment.