Head of Business Systems & Operations

The Head of Business Systems & Operations at Reachdesk is responsible for owning and shaping the company's systems and data architecture, connecting various teams through a unified system landscape, and ensuring smooth data flow across multiple platforms.

Location: United Kingdom

Responsibilities

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
• Lead the transition of systems ownership into Business Operations.
• Establish a clear operating model, governance framework, and roadmap for systems and data architecture.

Requirements

• 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
• Deep expertise across Salesforce and NetSuite, including designing and evolving the integration layer between them.
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
• Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
• Robust data governance and master data management discipline.
• Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
• Excellent stakeholder management, particularly with Finance and GTM leadership.
• People leadership experience with a coaching mindset.

Benefits

• Competitive salary with generous stock options.
• Pension with employer contributions (NEST).
• Affordable Private Medical Insurance, including mental health support and fast access to care.
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments.
• A genuinely collaborative culture with innovative, fun, and ambitious people.

Additional Information

• Originally posted on Himalayas