Global Account Manager (Remote)

A Customer Service Representative & Back-Office Administrator role for a remote position based in Mexico or Colombia, supporting U.S.-based service businesses with customer support, scheduling, billing, and administrative operations.

Location: Remote – Mexico or Colombia

Salary: $1,500 USD/month

Responsibilities

• Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses.
• Create, update, and manage customer orders within Docket and other operational platforms.
• Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution.
• Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy.
• Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot.
• Resolve routine customer inquiries independently while escalating complex issues appropriately.
• Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality.

Requirements

• English fluency with clear verbal communication skills and a professional phone presence.
• Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours.
• Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination.
• Strong technical aptitude with the ability to quickly learn and navigate new software platforms.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
• Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer.

Additional Information

• This position requires working a set eight-hour shift within a coverage window of 7:00 AM to 5:00 PM Central, with the shift approximately from 8:00 AM to 5:00 PM Central.
• Consistent attendance and punctuality are required to ensure live client coverage during business hours.
• The role involves supporting U.S.-based service businesses with customer support, scheduling, billing, and administrative operations.