Entry Level Remote Customer Service Representative (Prince Edward Island)

MCI is a rapidly growing tech-enabled business services company in the USA, delivering CX, BPO, and XaaS solutions across various industries with both on-site and remote contact centers. They are committed to career development and industry leadership.

Location: Remote Work-at-Home

Responsibilities

• Engage with customers via inbound calls to understand and resolve their issues.
• Use internal systems to manage accounts and process requests efficiently.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to management when necessary.
• Ensure first-call resolution through effective communication and problem-solving.

Requirements

• Age 18+ with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled in conflict resolution, troubleshooting, and customer engagement.
• Empathetic, patient, and responsive to customer needs.
• Able to multitask, stay organized, and work independently.
• Team-oriented with a customer-first mindset.
• Comfortable in a fast-paced, dynamic environment.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full-time employees are eligible for supplemental health coverage.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Foster collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Additional Information

• Must be authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening (not applicable in Canada).
• This job operates in a professional office environment, largely sedentary, with occasional movement.
• Consistent with ADA, reasonable accommodations are provided upon request.
• MCI embraces diversity and is committed to an equal-opportunity work environment.