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nameCustomer Support
Enterprise Engagement Manager
United StatesPosted 5 days ago
Unframe is an AI-first startup helping enterprises deploy LLM-powered applications quickly, backed by major investors and working with Fortune 500 clients.
Location: United States
Responsibilities
- Own delivery and adoption of Unframe’s AI solutions across enterprise accounts, from post-POC rollout through expansion.
- Partner with Product Managers to translate customer needs into actionable project plans and ensure execution at scale.
- Orchestrate stakeholders. Manage alignment across business, IT, and data teams within large organizations.
- Define and measure success: track adoption, usage, and business impact to demonstrate value.
- Lead enablement and training sessions that help customers operationalize Unframe’s AI solutions.
- Ensure project velocity. Coordinate between internal teams (Product, Engineering, Solutions) to keep deployments on time and on scope.
- Identify expansion opportunities by surfacing new use cases and operational gaps that AI can solve.
- Provide structured feedback from the field to shape Unframe’s product roadmap and delivery playbooks.
Requirements
- 3+ years in enterprise-facing roles such as Program Manager, Engagement Manager, Enterprise CSM, Implementation Lead, or Technical Account Manager.
- Proven experience managing complex, multi-stakeholder enterprise projects, ideally involving AI, data, or SaaS platforms with digital transformation elements.
- Strong execution and project management skills. Able to plan, coordinate, and deliver under tight timelines.
- Business-technical fluency. You can translate between executives, engineers, and users with ease.
- Excellent communication and relationship-building skills in English (Hebrew a plus).
- High ownership, attention to detail, and a hands-on, problem-solving mindset.
Skills & Tags
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