Educational Programs Administrator

The Educational Programs Administrator (EPA) manages logistics and administrative processes supporting training demos and university webinars for Lingraphica, a leader in AAC technology, focusing on communication impairments.

Location: Remote (US)

Salary: $50,000–$55,000/yr

Responsibilities

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
• Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials.
• Works to schedule consumers for Communication Coaching sessions.
• Ensures device shipments arrive in time for hands on educational activities.
• Monitors cancellations and works with SLPs on rescheduling of scheduled activities.
• Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions.
• Coordinates loaner device recall when device demos /webinars have concluded.
• Triages opportunities and customer issues and transfers to the appropriate team member.
• Creates LG accounts for external SLP users.
• Performs University-specific tracking and procedures.
• Offers exceptional customer service experience in every interaction.
• Collaborates with the Clinical Educators when needed for specific projects.
• Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs.
• Coordinates logistics and plans education events.
• Follows up with contacts and assigned leads to increase engagement with educational programs.

Requirements

• Proficient in basic computer programs with willingness to learn new systems.
• Working knowledge of Microsoft Office 365.
• Self-motivated.
• Organized, attention to detail.
• Excellent verbal, phone, and written communication skills.
• 1-2 years related customer service, sales, marketing and/or related administrative experience.

Benefits

• Comprehensive benefits package.

Additional Information

• The role is remote, with work hours Monday – Friday, 8:30 am – 4:30 pm PST, MST, CST, or EST.
• Travel by air is required up to two times per year within the US for team meetings.
• The employer is committed to creating an inclusive and accessible environment and provides reasonable accommodations for individuals with disabilities.