Digital Support Specialist

The Digital Support Specialist at Nymbus provides support for Launch clients by monitoring, reviewing, and approving customer applications, handling customer inquiries, and ensuring compliance with service level agreements. The role involves customer service, account management, troubleshooting, and participation in testing and training.

Location: Remote

Salary: $23.00/hr, with a premium for bilingual (English/Spanish) candidates

Responsibilities

• Answer inbound calls, secure messages, and other communications from digital bank clients.
• Manage communication for new digital bank customers related to onboarding.
• Solve problems and answer questions; anticipate clients' needs to resolve issues on first contact.
• Utilize programs and systems to investigate, troubleshoot, and resolve client inquiries.
• Participate in testing of bank environments, validate data, and verify new code and enhancements.
• Monitor Digital Bank applications and make decisions based on onboarding procedures, regulations, and policies.
• Complete transactions accurately within guidelines, policies, or procedures.
• Participate in training and self-improvement activities to enhance skills.
• Engage in job training on processes or procedures.
• Perform other duties as required.

Requirements

• Associate's Degree or equivalent experience in a related field.
• 2+ years of relevant experience in the financial industry.
• Heavy Call Center experience or experience working within a Bank or Credit Union in a customer service role.
• Working knowledge of computer hardware and software systems, and diagnostic utilities.
• Expert communication and documentation skills, both verbal and written.
• Strong technical training skills and detail-oriented.
• Exceptional interpersonal and client engagement skills.
• Proven analytical, attention to detail, and problem-solving skills.
• Ability to prioritize work to meet deadlines.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Benefits

• Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
• Annual Cash Bonus and Equity Options.
• Fully Remote.
• 401(k) plan.
• Health, Dental, and Vision insurance.
• Time Off