Customer Support Specialist - German

WeFi is building a financial ecosystem powered by blockchain and AI technologies to provide a better banking proposition for the global population. The company aims to create a new network for the world’s money, accessible to everyone, everywhere.

Location: Germany

Responsibilities

• Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance.
• Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction.
• Maintain customer records and update account information in the CRM system to ensure accuracy.
• Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.

Requirements

• Strong computer skills
• Excellent communication skills
• Excellent German and English language both spoken and written
• Crypto knowledge and expertise nice to have
• Live translation skills nice to have