Customer Support & Product Demo Specialist

Joby is an all-in-one CRM for home-service businesses, helping service teams manage leads, schedule jobs, send estimates and invoices, take payments, and communicate with customers.

Location: Remote (worldwide)

Salary: $25,000 - $48,999 per year

Responsibilities

• Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
• Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
• Host onboarding and support calls over Zoom to get new customers set up for success
• Turn common questions into help-center articles and saved replies
• Pass customer feedback to the team so the product keeps getting better

Requirements

• 2+ years in customer support or customer success at a SaaS company
• Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
• Excellent spoken and written English, confident presenting to business owners
• Self-managed, reliable and empathetic

Benefits

• Full-time remote position, open worldwide
• Product training and a clear playbook for demos and support
• A small, fast-moving team where your feedback directly shapes the product