Customer Support Contractor MX

Fresh Clinics empowers nurses and doctors to run thriving, compliant, and modern healthcare practices through their native iOS App, medical oversight, and human support. They are an Australian-founded company supporting over 2000 clinicians across Australia and scaling in the USA, focused on building safe, sustainable hybrid healthcare.

Location: Remote (Mexico, with availability during Eastern or Central US business hours)

Responsibilities

• Update pricing, promotions, and product information across the e-commerce platform with speed and accuracy.
• Manage account activations and client access, ensuring clinicians can order professional-grade supplies without delay.
• Monitor store performance daily, identifying and resolving errors, data issues, or operational hiccups before they impact the customer experience.
• Execute manual data entry or uploads when systems require hands-on support.
• Triage incoming customer service requests from our CS team, routing issues appropriately and ensuring fast resolution.
• Communicate clearly and proactively with internal stakeholders to keep everyone aligned on priorities and blockers.
• Provide responsive, solutions-focused support to both internal teams and external clients.
• Identify inefficiencies in workflows and recommend practical improvements to streamline operations.
• Support promotional campaigns, discount codes, and product launches with flawless execution.
• Assist with pricing and margin tasks, including price updates, promotional discounts, and flagging misalignments with agreed pricing strategy.
• Maintain accurate records of processes, changes, and troubleshooting steps to support knowledge sharing and continuity.
• Work independently with minimal supervision while staying connected to the team through regular communication (Slack, video calls, etc.).
• Flag risks, trends, or improvement opportunities to help shape Fresh's operational roadmap.

Requirements

• 3–5 years of professional experience in e-commerce operations, retail operations, or professional services.
• Hands-on experience with e-commerce platforms (Shopify, WooCommerce, or similar).
• Strong attention to detail—especially when it comes to pricing, data accuracy, and process execution.
• Excellent communication skills: clear, responsive, and comfortable working across teams and time zones.
• Proven ability to troubleshoot and problem-solve independently in real time.
• Comfort with spreadsheets and data management (Excel, Google Sheets, or equivalent).
• A proactive, reliable work style—communicate your availability, flag issues early, and follow through on commitments.
• Based in Mexico, with availability during Eastern or Central US business hours.

Benefits

• Ground-floor US expansion: you'll help build the operational backbone as we scale.
• Award-winning company: Deloitte Tech Fast 50 finalist three years running.
• Real ownership: workflows, fixes, wins. Autonomy to perform.
• A culture that means it: Be Kind. Stay Humble. Work Smart. Hustle Hard.

Additional Information

• Diverse and inclusive environment encouraging applications from all backgrounds.
• Originally posted on Himalayas.