Customer Support Coach

Leland is building the home for ambition in the age of AI, connecting people with experts, programs, and communities to land jobs, get into schools, or upskill. They help businesses become AI-native through training, hiring, and infrastructure.

Location: United States

Responsibilities

• Teach core issue resolution, troubleshooting, and technical support skills.
• Help clients strengthen customer satisfaction and feedback analysis practices.
• Guide clients on applying emerging tools like AI fundamentals and AI automation to support work.
• Offer resume review, LinkedIn review, and cover letter guidance.
• Prepare clients for interviews, networking, salary negotiation, and promotion strategies.
• Support broader skill building for customer support roles.

Requirements

• Hands-on experience in customer support (support specialist, technical support engineer, or industry professional).
• Proven track record of resolving issues and maintaining customer satisfaction.
• Structured approach to coaching clients through technical and career growth.

Benefits

• Set own hours and rates.
• Host sessions virtually.
• Partner with the team to deliver high-quality, supportive experiences.