Customer Success Manager Enterprise

The Senior Customer Success Manager manages client partnerships, ensuring optimal use and value of PointClickCare's solutions. They possess a business consulting background and enterprise knowledge to engage at the C-level, working remotely with travel as needed.

Location: Remote (Canada)

Salary: $112,000–$125,000 CAD/year + bonus + benefits

Responsibilities

• Owns and delivers joint customer success plans to build, grow, and expand client relationships.
• Acts as a Trusted Advisor and Business Partner, providing strategic guidance to customer Executive Leadership and internal teams.
• Leverages PointClickCare customer success methodology to provide relationship management and meet customer challenges.
• Provides early warning and turnaround strategies focusing on customer health and churn mitigation.

Requirements

• Experience in a customer-facing role within a SaaS/tech company.
• Experience in Healthcare Sales/Account Management/Customer Success Management, managing a book of business focused on Enterprise customers.
• Proven track record of sustaining and growing relationships.

Benefits

• Bonus and benefits package.
• Total rewards including base salary, bonus, and benefits.

Additional Information

• Position can work remotely and involves travel to client locations.
• Canadian salary range for this position is $112,000 - $125,000 CAD, with individual compensation based on skills, experience, and location.