Customer Success Manager

Guesty is a fast-growing global startup providing an all-in-one platform for hospitality businesses to automate, optimize, and scale their operations, with a focus on guest experience and data-driven management.

Location: Spain

Responsibilities

• Manage the post-sale engagement, retention, growth and renewal of customers by identifying opportunities and ensuring customers’ success.
• Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
• Serve as a trusted advisor to customers and educate them on the use and benefits of products and industry.
• Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
• Maintain a good understanding of product offerings, staying updated on new features, enhancements, and best practices.

Requirements

• 2+ years of account management experience in complex SaaS software.
• Languages: Fluent English and French are required; additional languages would be a strong advantage.
• Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth.
• Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
• Ability to work in a fast-paced environment and to be an outstanding team player.
• Familiarity with CRM software (Salesforce preferred).
• Hospitality or property management industry experience - an advantage.