Account Manager II

The role involves managing enterprise-level support and service activities for a company's products and services, focusing on client relationships, support, and growth within the fintech industry.

Location: Remote (US)

Responsibilities

• Manage client relationships and referral partner relationships for assigned accounts, ensuring support and service activities are provided.
• Act as the single point of contact for clients to coordinate resolution of service incidents and escalate technical issues.
• Support clients by identifying product support and development needs, and communicate these internally.
• Maintain long-term relationships with clients and referral partners, understanding their business and product installations.
• Ensure quality service and operational performance within project parameters.
• Prepare for and participate in client reviews, including reporting and strategic discussions.
• Forecast revenue and lines, validate billing, and ensure timely invoicing.
• Achieve revenue targets for new and existing accounts, and manage profitability of deals.
• Develop account and contact plans, understand client organization and strategy, and identify sales opportunities.
• Manage contract renewals and addenda, ensuring retention and financial targets.
• Coordinate with sales support resources and internal stakeholders to create and deliver propositions.
• Stay informed of industry trends, regulations, and competitors to identify sales opportunities.
• Improve communication, processes, and workflows with clients and within FIS, and deliver revenue and sales reports.

Requirements

• Bachelor's Degree or relevant experience in Finance, Marketing, Business, or related field.
• Typically minimum 8 years of relevant experience.
• Experience in client-facing roles and/or financial industry.

Benefits

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.