Customer Success Engineer - Tekla / Revit

KOPE is transforming construction systems through automation, digital workflows, and BIM integration, supporting global clients in design, detailing, and fabrication.

Location: Remote

Responsibilities

• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
• Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
• Work directly with customers to understand delivery requirements, implementation challenges and project objectives
• Collaborate with product and development teams to support testing, validation and continuous workflow improvement
• Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
• Support workshops, training sessions and customer review meetings across global project teams
• Contribute to future product and roadmap development through direct customer engagement and project feedback

Requirements

• Advanced working knowledge of Tekla Structures
• Strong working knowledge of Revit and BIM delivery workflows
• Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
• Experience supporting digital delivery, BIM coordination or technical implementation workflows
• Understanding of fabrication, offsite construction or DFMA workflows advantageous
• Experience in technical support, customer success, implementation or software deployment beneficial
• Strong communication and stakeholder management skills
• Highly organised with strong attention to detail
• Comfortable working directly with customers and problem solving in live project environments
• Proactive, adaptable and keen to work in a fast-moving environment
• Interest in automation, digital workflows and emerging construction technology

Benefits

• Remote first
• Flexible working style
• Relaxed and fun culture
• Greenfield development with no legacy apps
• Autonomy & responsibility encouraged
• Generous holiday allowance - 23 days paid holiday plus public and bank holidays
• Aviva Health Insurance
• Winter leave – the office closes between Christmas eve and 1st January (inclusive)
• All-company in person events
• Generous maternity, paternity and parental leave policy

Additional Information

• Originally posted on Himalayas