Customer Success Agent

A full-time remote Customer Success Agent role at Breezy HR, focused on helping users navigate and utilize the Breezy recruiting platform with enthusiasm and empathy.

Location: Remote (US)

Responsibilities

• Help customers understand and navigate Breezy HR platform.
• Assist customers with processes and minor issues, escalating when necessary.
• Track support metrics and contribute to team goals.
• Identify trends in customer issues and help develop training programs.

Requirements

• Experience in customer support or success roles.
• Enthusiasm and comfort with technology, SaaS, recruiting, or HR.
• Even-tempered, proactive, professional, and kind.

Benefits

• GREAT benefits.
• Supportive, small, agile team environment.
• Unique and positive company culture.