Client Billing Account Manager

The Client Billing Account Manager manages client billing accounts, resolves billing issues, and collaborates with internal teams to improve revenue cycle processes, focusing on collections and client relationships.

Location: Remote USA

Salary: $21—$25 USD

Responsibilities

• Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
• Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
• Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client. Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives.
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections.
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
• Performs other duties as assigned.

Benefits

• Remote work opportunity in the USA.
• Pay range of $21–$25 USD per hour.

Additional Information

• The compensation packages are based on factors such as skill set, experience, certifications, and location.