Business & CRM Analyst

The Business Analyst & CRM (Salesforce) at Sonova Mexico plays a critical role in executing pricing strategies, analyzing commercial performance, and managing Salesforce to support data-driven decision-making and operational excellence.

Location: Mexico City, México – REMOTE AVAILABLE FOR THE RIGHT CANDIDATE

Responsibilities

• Monitor and analyze performance of customer-tier pricing strategies across segments
• Analyze sales volumes, pricing, margins, discount behavior, and customer trends
• Produce recurring and ad-hoc executive reports for leadership
• Identify risks, deviations, and opportunities to improve profitability and competitiveness
• Support automation of pricing rules in SAP and Salesforce
• Act as the internal Product Owner for Salesforce
• Ensure data quality, system usage, and continuous CRM optimization
• Build dashboards, reports, and workflows to support Sales and Management teams
• Lead user training, adoption initiatives, and system enhancements
• Track KPIs including customer volume, discount levels, contract compliance, and financial performance
• Prepare monthly and quarterly performance summaries and insights
• Partner with Sales teams to support pricing strategy execution and customer negotiations
• Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field
• Strong Salesforce experience including dashboards, reporting, and automation
• Advanced Excel skills; Power BI or similar tools preferred
• Strong understanding of commercial processes and pricing strategies
• Ability to analyze large datasets and translate insights into actionable recommendations
• Advanced English proficiency
• Strong analytical thinking, attention to detail, and problem-solving skills
• Excellent communication and ability to influence cross-functional teams

Benefits

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

Additional Information

• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
• Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!