Business Analyst

This remote position supports critical financial systems, focusing on operational support, process improvement, and incident management within billing and financial operations.

Location: Remote

Responsibilities

• Managing billing support issues and financial system inquiries
• Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams
• Performing root cause analysis to identify and resolve underlying system and process issues
• Executing manual corrections and data fixes using internal tools when necessary
• Supporting incident and event management, including troubleshooting and resolution of production issues
• Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers
• Designing, documenting, validating, and continuously improving operational processes
• Creating and maintaining process documentation and standard operating procedures
• Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes

Requirements

• Strong financial analysis skills with finance and accounting domain expertise
• Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle
• Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations
• Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data
• Strong data validation, reconciliation, and root cause analysis skills
• Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions
• Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes
• Demonstrated finance domain experience beyond general Business Analyst responsibilities

Benefits

• Be part of a (Remote is here-to-stay) organization
• Work and learn from great minds
• Explore new opportunities to learn and grow every day by attending technical and non-technical training
• Get market exposure by working with international tech leaders
• Nursery reimbursement benefit
• Attend virtual and onsite international tech conferences
• Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC